Terms and conditions
By using our website technology you are agreeing to these terms and conditions so that we can deliver the best service for you.
We provide a fully independent and online mobile specification engine, designed to save you time and money. Not only will we endeavour to find you the most competitive price but also provide you with the information required to make an informed choice on which mobile best suits your needs. We source products but do not offer advice or make recommendations. We may ask some questions to help source the best prices, you will then need to make your own choice about how to proceed.
It is important that you read the company's terms and conditions to check that you understand and agree with them. The merchants/shop/manufacturer company's terms and conditions are not the same as ours and they will be the terms which you will be agreeing to when buying goods.
We set ourselves very high standards and look to provide these high standards in everything we do, but we also know there may be occasions when you feel we have not achieved this. In these rare cases we want you to tell us as this is the only way we'll be able to improve our service. How do you do this? Well, you can write, telephone, fax or send an email to us and we will look to resolve the matter as quickly and as fairly as possible.
Our office opening hours are Monday to Friday 9am to 5pm, excluding bank holidays. Calls may be recorded for training, quality and monitoring purposes. A summary of our internal process for dealing with complaints, which outlines how we will handle your complaint both promptly and fairly, is available on request. If you are still dissatisfied then you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).
Accessing our website
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
Other important information
Links to other websites
We provide links to third party websites as part of our service. We accept no liability for any statements, information, content, products or services that are published on, or may be accessible from, these third party websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive.
We have taken every step to ensure the information contained and displayed on our website is accurate and up-to-date. However, we can accept no liability for any errors or omissions. We reserve the right to add, amend or delete content from the website at any time.
Please note this website is for non-commercial, personal use only (which means for use by an individual or for a business to source their own products and services). We reserve the right to take legal action against any person or company who uses our website and/or services for commercial use or in any other unauthorised manner. This includes (but is not limited to) breach of copyright, processing multiple prices for other customers or companies, and other companies checking their prices against those presented on this website.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference only and you may draw the attention of others within your organisation to material posted on our website, subject to the following conditions:
a. the material may not be used for commercial purposes without obtaining a licence to do so from us or our licensors;
b. the copies must retain any copyrights or other intellectual property notices contained in the original material;
c. any images on the website are protected by copyright and may not be reproduced or used in any manner without written permission from the owner;
d. you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, logos, designs or any graphics separately from any accompanying text.
e. our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
Viruses, hacking and other offences
You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website, You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to amend our terms and conditions at any time. The amended terms will be effective from the date they are posted on our website.
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with Bangladesh law, and in particular for business purposes, such as for quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunication systems and websites; to ensure effective systems operation; to meet any legal obligation; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller.
These terms of trading are subject to English law and to the exclusive jurisdiction of the English courts. You acknowledge that by using our compassaion search engine, you consent to the processing of your search in accordance with this privacy and security statement.
Third party site security
If you use links on our website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.
Please be aware that communications over the Internet, such as emails/webmail's, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.